Pick your product
TraceAna Account (sign-in for every product)
One account signs you in to Insight BI, MMP and GA4 Insights. Create it with Google, Microsoft or email, turn on two-factor, then create your company or request to join one. Manage everything at traceana.com/account.
How do I join my company’s workspace?
On the “Let’s get you set up” screen choose Join an existing company and enter its exact name or company code. Your company administrator approves the request and picks your role. Admins see requests under Account → Company.
I lost my phone with the authenticator app
Sign in and enter one of your backup codes instead of the 6-digit code, then go to Security → “Move to a new phone”. No backup codes? Email us from your account address and we’ll verify you and reset two-factor.
How do I sign out of every app?
Sign out from any TraceAna app or from your account — it signs you out everywhere. To sign out other devices, use Security → “Sign out all other devices”.
Debugger (Chrome extension & Windows app)
- Install. Open the Chrome Web Store listing and click Add to Chrome.
- Open a website you want to investigate.
- Open DevTools and select the TraceAna panel.
- Reload the page to capture new activity, then use the tools.
Windows 10/11 (64-bit): download the setup file. The macOS app and the Edge extension are coming soon.
Why do I need to reload the page?
So TraceAna can observe requests made after its panel is active.
Does it send my traffic to a server?
No. Captured data is processed locally by default. See the Privacy Policy.
GA4 Insights (report.traceana.com)
Sign in with the Google account that has access to your GA4 property, pick a property, and explore Overview, Funnel, Anomalies, Journey, Drivers and Brief.
I see “Google hasn’t verified this app”
While Google’s verification is in progress, click Advanced, then “Go to TraceAna (unsafe)”. We only ask for read-only Analytics access.
My property isn’t listed or numbers look empty
Check that the signed-in Google account has Viewer access or higher on the property, and that the date range has data. Sign out and in again to refresh permissions.
How do I disconnect?
Sign out, then remove TraceAna at myaccount.google.com/permissions.
Insight BI (bi.traceana.com)
Connect a database, define metrics once, and build dashboards with filters, bookmarks, sharing, scheduled emails and alerts.
I can’t see a dashboard or a connection
Access is controlled by your administrator through roles and sharing. Ask the dashboard owner to share it with you, or your admin to grant access.
Numbers differ from my source system
Check the reporting window, filters and any row-level security that applies to your account. Use Refresh to bypass the cache.
I forgot my password
Use “Forgot password” on the sign-in page, or ask your administrator to reset it.
MMP — mobile attribution (mmp.traceana.com)
Track installs and in-app events from your campaigns and partners. Set up an app, create tracking links, and integrate the SDK or server-to-server events.
Installs are not showing
Confirm the tracking link parameters, that the SDK is initialised with the right app ID, and that the test device is not blocked by a privacy setting. Allow a few minutes for processing.
Can I send postbacks to ad networks?
Yes, where the partner supports it. Configure partner postbacks per campaign in the MMP dashboard, or contact us for a new partner.
Contact us
Email [email protected] with the product name, your browser or device, and the steps to reproduce the problem. We aim to reply within two business days.